Customer Service Representative with 6+ years of high-volume stakeholder communication experience — managing 80+ daily multi-channel contacts (phone, chat, email, and in-person) across 7 concurrent class sections and a 300+ student body. Proven track record of de-escalating complex conflicts, maintaining 100% documentation accuracy, and driving operational efficiency through self-built data systems and digital tools. Equipped with hands-on experience in social media customer support, payroll processing, inventory management, and multi-platform digital tools including MS Excel, Google Workspace, Canva, Adobe Photoshop, and AI-assisted workflows. Fully remote-ready with fiber internet, professional equipment, and complete availability across US, AU, and UK time zones, including graveyard shift — bringing the precision, empathy, and follow-through of a top-tier CSR to every interaction.
