IT Services Improvement Manager with over 25 years of
progressive experience in IT management, infrastructure, and
systems administration. Ensuring compliance with global
standards such as ISO 27001, PCI DSS and SOC2. Proven track
record in project management, system upgrades, risk
management, and audit preparation. Strong leadership
background with expertise in client liaising, team management,
and implementing IT infrastructure improvements across large
organizations in the BPO and hospitality industries.