I worked as a Subject Matter Expert specifically handling customer's payments reconciled bills, and have skilled in managing and improving processes handled by our team. I am knowledgeable in project management tools, processes and techniques. Exemplary problem-solving skills; able to identify problems and implement corrective processes. I composed and replied to a lot of business emails from customers and clients, that includes escalation management and coaching/feedback.
I am open and receptive to feedback, advice, questions, and directions. I'm able to plan and organize my time accordingly.
I Recognizes and respect individual differences. Caring, sensitive and people oriented. I can adapt, able to maintain a flexible schedule and willing to work long hours. I enjoy new challenges and willing to learn.
I am proficient in Microsoft Word, Excel and Powerpoint. My typing speed is 60 to 90 wpm.
