Experienced Virtual Assistant and Customer Service Professional with 9+ years of expertise in healthcare support, insurance verification, claims processing, and customer relations. Skilled in handling inbound and outbound communications, verifying patient eligibility, managing pre-authorizations, and ensuring HIPAA compliance within the U.S. healthcare industry. Proven ability to resolve complex concerns, deliver exceptional customer service, and maintain accuracy in fast-paced environments. Proficient in CRM systems, RingCentral, and GDS platforms including Sabre, Amadeus, and Worldspan. Highly adaptable, detail-oriented, and committed to delivering efficient administrative and operational support.
