Results-driven Team Leader with 14+ years of BPO and call center experience specializing in chat and email support, workforce management, and team leadership.
Successfully led a team of 15-18 agents while utilizing Avaya, Salesforce, and NICE to monitor performance and drive operational efficiency.
Recognized as a top-performing leader with a proven ability to meet client targets and deliver exceptional customer experiences. Seeking to bring extensive leadership and support expertise into an Executive Virtual Assistant.
