I am a client success manager specializing in customer support, account/project management, quality assurance and people development. I support business owners in providing first-line technical support to their clients, manage strategic customer and stakeholder relationships. I dedicate myself in ensuring excellence by bringing proactive recommendations forward to push potentials, solve problems and add value to the business in general. I also take the lead/highly involve myself in the implementation process or projects, change management, and other operational requirements. My goals are to greatly contribute to the revenue growth of the client business, as well maintaining their overall experience positive through my services.
I am capable in addressing customer basic to complex needs through strong written and verbal communication skills and proven to handle client escalations with both empathy and professionalism. I am very experienced in managing multiple client relationships and priorities simultaneously. For any people coaching and development needs - I am skilled and ready to jump in as required. Identifying opportunities and customer needs, business trends, laying out strategic action plans and documentation are also included in the support that I offer.
I am available part-time or full-time and can start immediately. If you are looking for a solution-seeker who is highly collaborative, always open to learn and gets things done, let's chat.
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