Customer support and administrative support professional with experience in email coordination, documentation processing, workflow management, case tracking, and resolving customer concerns in fast-paced environments.
Skilled in handling high-volume administrative and support tasks using Outlook and Zendesk for communication, ticket management, escalation handling, and case documentation. Experienced in coordinating with managers and internal teams through email, reviewing documentation for accuracy, maintaining organized records, and following structured processes to ensure efficient issue resolution.
My background includes Release of Information (ROI) support for medical records and Medicare Part D-related assistance, which strengthened my attention to detail, adaptability, problem-solving, and ability to work within time-sensitive and compliance-driven environments.
Comfortable handling both customer-facing and back-office responsibilities, with strong written communication, organizational, and multitasking skills. Quick to learn new systems, able to work independently, and committed to providing reliable and professional support across different types of administrative and customer service roles.
