Hi! I’m a customer support and e-commerce professional with nearly 12 years of experience supporting businesses through customer service, virtual assistance, and daily operations.
I’ve worked with clients across telecommunications, local e-commerce, Shopify dropshipping, and a US-based Health & Wellness retailer (non-clinical), with experience supporting TikTok Shop operations as well. I’m familiar with the daily e-commerce routine, including inbox and order management, supplier communication, shipment monitoring, returns and refunds, fulfillment, and customer support.
Here’s where my experience can be useful to your business:
• Shopify & Dropshipping – Multi-store support, order management, fulfillment, returns, refunds, and customer concerns
• Customer Support – Email, live chat, complaints, refunds, returns, and chargeback prevention
• Operations & Admin – Supplier and warehouse coordination, tracking, research, follow-ups, and ad hoc tasks
• SOPs & Workflows – Creating processes from scratch and improving existing ones
• Tools – Shopify, Zoho Desk, Freshdesk, Salesforce, LiveChat, Parcel Panel, ShippingEasy, Google Workspace, Microsoft Office, Canva, and AI tools
I also have several years of Quality Assurance and Quality Compliance experience, including QA reporting, KPI tracking, coaching, and process improvement. This background has strengthened my attention to detail and ability to identify issues and improve processes.
I’m comfortable working independently, following instructions, learning new systems, and taking initiative when needed. My goal is to take care of the day-to-day tasks and details so you can focus your time and energy on growing other areas of your business.
Let’s connect! :)
Verified
