Results-driven customer service and operations professional with extensive experience in fast-paced customer support, team leadership, and virtual assistance across food service, retail, e-commerce, and insurance industries.
Started career as a Crew Trainer at McDonald's, developing strong leadership, communication, and training skills. Transitioned into the BPO industry as a Customer Service Representative handling Walmart accounts through phone support, providing efficient issue resolution and customer care.
Further expanded expertise in chat and email support for a UK-based retail company, where strong performance led to promotion as Team Lead, overseeing team productivity, coaching, and quality assurance. Also gained experience in e-commerce customer support through Temu chat operations.
Most recently worked as a Virtual Assistant in the US insurance industry, specializing in auto and home insurance support. Experienced in handling endorsements, policy quoting, remarketing, administrative tasks, customer communication, and Microsoft Office operations with strong attention to detail and organizational skills.
Known for adaptability, leadership, multitasking abilities, and delivering excellent customer experiences in both independent and team-oriented environments
