As a Product Specialist, I serve as a dedicated point of contact for clients using stakeholder and community engagement platforms. I build and configure client sites during the onboarding phase, ensuring they are set up correctly and aligned with each client's needs. I manage ongoing client relationships by troubleshooting and resolving platform-related issues as they arise. My clients are primarily government agencies, so I communicate clearly and professionally to support non-technical stakeholders. I work closely with internal teams to escalate issues and ensure clients receive timely, effective solutions.
