Hi! I’m Keana, a Customer Support and E-commerce professional with 4+ years of experience in customer service, including inbound and outbound calls, live chat, and email support. I started as a Customer Service Representative and was later promoted to Subject Matter Expert (SME), where I supported a growing Sales/Retail account and helped guide agents with processes and customer concerns.
I have hands-on experience with Zendesk, Shopify, Amazon, ERP systems, Yicang (Eccang), Jijia, Google Workspace, Microsoft 365, and AI tools. My experience includes order processing, order tracking, fulfillment, logistics coordination, customer support, data entry, and administrative tasks.
I’m detail-oriented, reliable, adaptable, and comfortable learning new tools and processes. I take pride in providing excellent customer service, resolving issues efficiently, and making sure tasks are completed accurately and on time.
I’m currently open to opportunities as a Customer Support VA, E-commerce VA, Shopify VA, Amazon VA, Order Processing VA, or Administrative VA. I’m ready to bring my experience, work ethic, and problem-solving skills to help your business run more smoothly.
