Customer Service Operations | Customer Experience (CX) Management |Team Leadership & Coaching |Stakeholder Management |Process Improvement |Root Cause Analysis (RCA) |Cross-Functional Collaboration |Training & Development

Results-driven Customer Service and Operations Lead with almost 7 years of experience in customer operations, case management, escalation handling, stakeholder management, and process improvement within fintech, e-commerce, logistics, and mobility industries. Proven expertise in leading customer service teams, improving operational KPIs, managing regulatory escalations, and implementing scalable operational processes.