Business Development Center (BDC) Representative / Customer Service Representative

About

Helping businesses build stronger customer relationships through exceptional customer service and efficient administrative support.

I am a customer-focused professional with over 5 years of experience in customer service, appointment setting, and CRM management. My background includes supporting customers through phone, email, chat, and SMS while managing high-volume inquiries and ensuring every interaction is handled with professionalism and care.

In my most recent role as a Business Development Center (BDC) Representative for a U.S. automotive dealership, I managed 100+ customer touchpoints daily, qualified leads, scheduled appointments, and maintained accurate customer records using VinSolutions CRM.

Core Skills

• Customer Support (Phone, Email & Chat)
• Appointment Setting
• Lead Qualification & Follow-ups
• CRM Management (VinSolutions)
• Calendar & Email Management
• Administrative Support
• Data Entry
• Communication & Relationship Building

I take pride in being dependable, organized, and quick to learn new tools and processes. I enjoy solving problems, staying organized, and helping businesses deliver outstanding customer experiences.

I'm always open to connecting with professionals and exploring opportunities where I can contribute, grow, and make a positive impact.