Experienced customer support and sales professional with over 3 years of BPO experience in the Philippines. Adept at handling customer inquiries, troubleshooting issues, and processing orders while maintaining accurate records and adhering to company policies. Known for consistently meeting and exceeding performance metrics, including response time and customer satisfaction scores, with a strong commitment to delivering a high level of service.
With a background in both customer support and sales, I bring a well-rounded skill set that includes consultative selling, product demonstrations, and account management. I have a proven track record of achieving sales targets, fostering long-term customer relationships, and collaborating with cross-functional teams to resolve complex issues and improve the overall customer experience.
