I am a versatile professional with over 8 years of combined experience in Customer Success, Accounting, eCommerce, IT Management, and Virtual Assistance, bringing a proven track record of delivering results across multiple industries.
I have 1 year of experience as a Customer Success Specialist in a cloud-based software solutions company, where I handled invoices, contracts, insurance processing, project setups, reconciliations, discrepancy reports, and produced weekly/monthly data reports.
As an Accounting Specialist, I managed essential financial processes including payroll preparation, reconciliation of discrepancies, expense tracking, profit and loss monitoring, and weekly financial reporting. I also provided regular accounting updates, prepared summary reports, and communicated with employees regarding their pay, deductions, and financial updates.
With over 5 years of experience in the eBay and Amazon dropshipping (FBM) industry, I developed expertise in product listing, research/sourcing, title optimization, order processing, and customer support (voice and non-voice). I also served as an eBay and Amazon Dropshipping Manager (FBM) for 2 years, successfully managing returns, refunds, disputes, A-Z claims, negative feedback, and case resolutions while maintaining account health and compliance.
Beyond dropshipping, I have hands-on experience in Amazon Seller Support (FBA), including inventory management, restock planning, arranging replenishment shipments, and serving as the main point of contact between Amazon and company warehouses. I have successfully handled stranded inventory fixes, stock replenishment, and removal orders, while also managing A+ and B+ content creation, ad campaigns, profit margin analysis, tax and report handling, and overall account health optimization.
My role also included customer service, listing optimization, and forecasting to prevent inventory shortages during peak seasons, ensuring smooth operations and consistent sales performance. I have supported Amazon marketplaces across the US, UK, and EU, adapting strategies to meet regional requirements and maximize efficiency.
As an eBay Virtual Assistant (VA), I have supported sellers across Germany, the US, Australia, and the UK, using tools such as Zik Analytics, Dropship Beast, Priceyak, Title Builder, Web Seller Guru, DS Titan, Jungle Scout, AutoDS Tool, SKU Grid/Fetch, Profitspy, AMZScout Pro, SellerAmp SAS, and Spot N Paste.
Beyond eCommerce, I bring 1 year of experience as a Typist and Layout Artist, with advanced skills in MS Word and Excel, working knowledge of Adobe Photoshop, and a Certificate of Completion in Adobe Photoshop & Basic Animation Training.
In the IT field, I served as an IT Manager, where I:
- Built, planned, and strategized for software development projects.
- Led, mentored, and evaluated developers, ensuring accountability and efficient task delegation.
- Managed departmental budgeting, forecasting, and resource allocation.
- Oversaw hardware, software, network infrastructure, and enterprise systems (TMS, CRM, etc.).
- Directed software development, deployment, and system integration projects.
- Administered and optimized databases, storage, and disaster recovery plans.
- Ensured compliance with software licensing and security standards.
- Planned, monitored, and delivered IT projects including upgrades, migrations, and rollouts.
- Implemented business intelligence and analytics tools for reporting and decision-making.
- Established IT helpdesk processes, troubleshooting support, and staff training.
- Drove user adoption of new tools and continuous IT process improvements.
- Reported team progress regularly through weekly completion and delegation reports.
I am eager to learn, adaptable, and committed to delivering excellence. I thrive under deadlines, welcome feedback, and bring a strong work ethic with the goal of consistently providing outstanding results in every role I undertake.
