I’m an E-Commerce Virtual Assistant with 14 months of hands-on freelance experience supporting Shopify-based online stores, primarily serving US-based customers. I specialize in Shopify order management and customer support, helping businesses keep their daily operations organized and customers well informed.
My experience includes:
• Managing 40+ customer support tickets daily through Gorgias across email and live chat
• Processing approximately 10–20 customer orders daily through Shopify
• Tracking shipments and providing customers with timely delivery updates
• Handling refund, return, and cancellation requests according to store policies
• Managing Gorgias tickets through assignment, tags, canned responses/macros, internal notes, status updates, and escalation
• Investigating order issues and coordinating appropriate resolutions
• Organizing customer and order information using Google Sheets
• Supporting daily e-commerce operations and administrative tasks
I’m comfortable working with Shopify, Gorgias, Google Sheets, Gmail/Outlook, WhatsApp, and shipment tracking platforms such as DHL, FedEx, UPS, and 17TRACK.
I’m detail-oriented, organized, reliable, and committed to providing clear and professional customer support. I’m looking for a long-term opportunity where I can contribute consistently, grow with the team, and provide reliable day-to-day e-commerce support.
