1.
Performed second level troubleshooting
PC user support, new hire systems setups,
and desktop/laptop software evaluations
and upgrades.
2.
Installed and repaired microcomputer
hardware and peripherals such monitors,
keyboards, printers, scanners, and disk
drives.
3.
Troubleshooted software and hardware
failures and identifies network problems
when they relate to personal computers
4.
Supported user with their issue with
Microsoft Office 365 apps.
5.
Password reset and unlocking of the
account through Active Directory.
