I am a Medical Virtual Assistant specializing in insurance eligibility verification with over 9 years of combined experience in the BPO and healthcare support industry. My background includes 5+ years managing UMR insurance processes, 4+ years in Workforce Management/Real-Time Analysis, and a billing internship that strengthened my knowledge of claims and patient account workflows.
My expertise lies in verifying patient coverage, ensuring accurate benefit checks, and supporting providers with eligibility-related tasks to reduce claim denials and delays. I am highly detail-oriented, deadline-driven, and committed to maintaining HIPAA compliance while handling sensitive patient information.
I am proficient in EMR/EHR systems, Microsoft Office, and Google Workspace, and I bring strong communication skills to liaise effectively with patients, providers, and insurance representatives. My goal is to help healthcare organizations streamline eligibility verification processes, improve accuracy, and deliver reliable administrative support.
