Experienced Healthcare and Administrative Support Professional with over 30 years of experience in banking, insurance, and US healthcare billing. Skilled in inbound and outbound calls, patient billing support, insurance verification, payment collection, and customer service. Recognized for maintaining 100% QA, PSAT, and FCR scores while handling high call volumes efficiently. Detail-oriented, reliable, and committed to providing excellent support to clients and patients. Proficient in Google Workspace, Microsoft Office, Zoom, Slack, and healthcare billing platforms.
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