Facility Maintenance Service Manager | Dispatch, Customer Service & Operations

Keeping operations organized is what I do best.

With 7 years of experience in customer service, technical support, billing support, and 2 years in facility maintenance— I’ve built a strong background in service coordination, dispatching, project estimation, and client communication.

For the past year, I’ve been a Service Lead, supporting daily operations, coordinating field teams, and ensuring seamless communication between clients, technicians, vendors, and internal teams.

I’m experienced with CRM and FSM platforms (FacilIT, Service Channel, Corrigo, RESQ etc.), managing service requests, tracking work orders, preparing estimates, coordinating resources, and keeping projects moving efficiently from start to finish.

I can help with:
- Customer support and client communication
- Dispatching and scheduling technicians
- CRM and FSM management
- Administrative and virtual assistant support
- Project estimation and coordination for facility maintenance or construction projects
- Work order tracking, reporting, and documentation

I’m a fast learner, reliable, detail-oriented, and someone who enjoys creating organized workflows that help teams stay productive and clients stay informed.