IT professional with 13+ years of experience in system administration and IT service management, supporting both Windows and macOS environments for global teams. Skilled in endpoint management (Intune, Autopilot, NinjaOne), identity and access management (Okta, Azure AD), and IT service delivery through Jira Service Management. Experienced in onboarding/offboarding, remote troubleshooting, MDM migrations, and IT asset management for distributed workforces across multiple regions. I want to be known as a dependable, detail-oriented IT support specialist who keeps systems running smoothly and users unblocked.
