I help hotels, Airbnb hosts, and service-based businesses improve their operations, customer experience, and sales through reservations, sales support, customer service, and administrative assistance.

Hi! I'm Lyndi, a reliable and detail-oriented Virtual Assistant with over 10 years of experience in the hospitality industry. My background has equipped me with strong skills in customer service, email communication, reservations, administrative support, and sales coordination.

I have extensive experience assisting guests and corporate clients, managing bookings, responding to inquiries, coordinating with multiple departments, preparing quotations and contracts, and ensuring smooth day-to-day operations. I take pride in providing excellent customer service with a warm, professional, and solution-focused approach.

I am highly organized, a fast learner, and comfortable working independently. I pay close attention to detail, communicate clearly in English, and enjoy creating efficient workflows that help businesses stay organized. I adapt quickly to new software and am always eager to learn new tools and processes.

Skills:

* Customer Support (Email, Chat & Phone)
* Administrative Assistance
* Calendar & Inbox Management
* Data Entry & Internet Research
* Reservations & Booking Management
* CRM & Documentation
* Microsoft Office & Google Workspace
* Sales Coordination & Client Relations
* Opera Cloud
*Opera PMS
* Knows how to manage Online Travel Agency such as Expedia, Agoda, -----------