Customer Support Specialist with 2+ years of experience in high-volume BPO environments, specializing
in Insurance, e-commerce, and medical accounts. Proven track record of handling 30–80 daily inquiries
while maintaining a 90% Customer Satisfaction (CSAT) score. Expert in resolving complex issues ranging
from e-commerce defects and missing items to medical claims, benefits, and eligibility
verification. Strong background in communication with customer and while multitasking helping them
across US time zones.
