Shopify E-commerce Specialist| Customer Support Representative| General VA
Hi, I am Jelena, a detail-oriented Shopify E-commerce and Customer Support Specialist with over 2 years of experience managing multi-store Shopify operations, product listings, customer service, and virtual administrative tasks. I have supported 6 Shopify stores, handling 30–50 daily product listings while ensuring accurate product data, SEO optimization, pricing consistency, and brand-aligned presentation to improve store performance and product visibility.
I also bring strong expertise in customer support and operational efficiency, handling 50+ customer inquiries daily via email and live chat with a focus on professionalism, empathy, and fast resolution. My experience includes managing order tracking, refunds, returns, billing issues, shipping concerns, and product inquiries, while ensuring accurate documentation and smooth coordination with internal teams and suppliers. In addition, I have a strong background in supplier coordination, inventory management, and store maintenance, including identifying and resolving issues such as broken images, missing variants, and app integration errors to ensure seamless store performance and improved customer experience.
Beyond e-commerce operations, I have worked as a General Virtual Assistant supporting business functions such as calendar management, inbox organization, KPI tracking, documentation, and workflow coordination. I am highly proficient in maintaining structured spreadsheets, organizing business records, and assisting with administrative and executive tasks such as research, meeting preparation, and follow-ups. I thrive in fast-paced remote environments and consistently deliver accurate, efficient, and high-quality work.
E-commerce & Shopify Management:
- Shopify Admin
- Product Listing Optimization
- SEO Product Titles & Descriptions
- Inventory Monitoring
- Competitor Research
- Order Processing, Refunds & Returns Handling
- App Integrations
Customer Support Representative:
- Order Processing & Refunds
- Ticketing Systems
- Customer Issue Resolution & Complaint Handling
- Store Policy Communication & Explanation
- Customer Retention & Satisfaction Support
- Email & Live Chat Support
- Supplier Communication & Coordination
General VA:
- Calendar Management & Appointment Scheduling
- Inbox Organization & Email Management
- Administrative Workflow Coordination
- KPI Tracking & Reporting
- File Organization & Data Management
- Meeting Preparation and Documentation Management
- Task Tracking and Follow-ups
Data Security & Confidentiality
Your store data, customer information, and business processes are handled with strict confidentiality and professional care.
Let’s Work Together If you're ready to:
- Streamline your Shopify operations
- Improve product listings and store organization
- Strengthen your customer support system
Send me a direct message or let’s schedule a quick discovery call.
Looking forward to supporting your growth.
Ma. Jelena Araza
