Dedicated and detail-oriented Operations Officer with over 3 years of experience in the amusement and leisure industry. Skilled in end-to-end operations management, manpower scheduling, administrative support, and technical handling of amusement machines. Strong background in customer service, ensuring guest satisfaction and safety. Proficient in using Microsoft Office tools and ERP systems for reporting, sales encoding, and process coordination. Experienced in drafting letters and emails to tenants and partner companies. Committed to smooth operations, accurate documentation, and excellent service delivery.
