Your search stops here.
I bring 3+ years of experience in customer service, business formation, quality assurance, and administrative support. At LegalZoom, I guided entrepreneurs through the formation of 1,000+ LLCs and 200+ Corporations across all 50 U.S. states while ensuring compliance, delivering outstanding client support, and maintaining operational accuracy.
Here's how I can help:
• Business Formation & Compliance: LLCs, Corporations, DBAs, EIN applications, Registered Agent services, BOIR filings, Annual Reports, California Statements of Information, reinstatements, and other compliance support.
• Administrative & Executive Support: Email and calendar management, document preparation, internet research, CRM updates, data entry, reporting, deadline tracking, follow-ups, and workflow organization.
• Customer Success & Sales: High-volume phone, chat, and email support, client onboarding, consultative sales, appointment coordination, and relationship management.
• Quality Assurance & Operations: Compliance auditing, process improvement, performance reporting, SOP adherence, coaching, and detailed document review.
Tools I use regularly:
Google Workspace • Microsoft Office • Salesforce • Zoom • DocuSign • Amazon Connect • Intercom • Microsoft Teams • ChatGPT • CRM Systems
I'm known for being organized, detail-oriented, and proactive. Whether you need help with compliance, customer support, executive assistance, or day-to-day operations, I focus on delivering accurate work, clear communication, and a reliable partnership that helps your business grow.
Let's work together—I’d love to help make your business run more efficiently.
Kenneth Lucenda
