I am a detail-oriented Order Management and Customer Service Specialist with over 3 years of experience spanning e-commerce, retail, telecom, and healthcare RCM. I specialize in managing B2B/D2C order entries, tracking real-time inventory, processing invoices/SOAs, and handling complex billing or shipping issues.
Beyond order fulfillment, I have a strong background in QA ticket grading, fraud/dispute resolution, and strict HIPAA-compliant medical document coordination. I am highly proficient in industry tools like NetSuite, Salesforce, Shopify, Zendesk, and Brightree. If you need a reliable, proactive professional to streamline your operations and support your customers, let’s connect!
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