Customer Care Specialist with 3+ years of experience supporting medical and dental insurance accounts. Skilled
in handling high-volume inbound and outbound calls, verifying patient medical information, explaining benefits,
processing claims, and assisting with billing and appointment scheduling. Strong ability to communicate with
both members and providers while ensuring accuracy, empathy, and compliance with HIPAA standards.
Proficient in CRM tools such as Salesforce and committed to delivering excellent customer service.
