I'm a back up workflow coordinator.
Sometimes when our coordinator is on leave.
I'm in charge for assisting the team in distribution of -----------ing dashboards and analyzing productivity reports for the department. And also whenever we have new agents I'm assisting the
tea-----------mber to transition before onboarding to production. I'm also designated to be a Point of Contact of the department. As a Customer service representative I search and verify electronic database or manual information.
Assist Customer with their requirements.
Answer inqueries by searching documents,
clarification and giving alternative options.
