I help business owners stay organized by managing their inbound communications, maintaining accurate records, and supporting day-to-day administrative tasks so nothing falls through the cracks. My focus is administrative support: email management, data entry, CRM documentation, and following structured workflows with precision.
I have over 3 years of experience in customer service, including a role coaching and supporting agents in real time, where I consistently maintained a 90 to 95 percent first contact resolution rate while handling 40 to 50 interactions daily. I am comfortable working with Zendesk, Salesforce CRM, BlissNxt, Microsoft Office Suite, and Google Workspace, including spreadsheets. I have also integrated AI productivity tools such as ChatGPT, Claude, and Gemini into my daily workflow to produce faster outputs and improve task efficiency.
I am available full-time and can work within Eastern Time Zone hours. I am looking for a long-term role where I can grow with a business, learn its systems thoroughly, and become a reliable part of the team's daily operations. I am not looking for short-term gigs. I am specifically transitioning into administrative work because it matches where my strengths genuinely lie: structured workflows, accuracy, and documentation.
I hold a Bachelor's degree in Civil Engineering, which gave me a strong foundation in working with numbers, calculations, and detail-heavy processes. I have a dedicated home office with reliable internet, backup power, and the equipment needed for full-time remote work.
My reliability comes from one habit I have kept across every role: I show up consistently, document everything, follow processes precisely, and communicate clearly in writing and over calls.
