I am a Customer Service and Quality Assurance professional with 10 years of BPO experience in logistics, telecommunications, healthcare support, and back-office operations. My experience has equipped me with strong administrative, communication, and problem-solving skills that I am excited to apply in a full-time Virtual Assistant role. I am available to start immediately and work remotely.
Throughout my career, I managed over 80 customer cases daily using Salesforce CRM, handled shipment tracking and delivery concerns, and supported customers with time-sensitive healthcare shipments through the UPS Healthcare account. I coordinated with internal teams to provide accurate shipment updates, resolve delivery issues, and ensure critical healthcare deliveries were handled with urgency and care. I also conducted 20–30 quality audits per week, prepared performance reports, and provided structured feedback to improve compliance and service quality while consistently meeting quality and customer satisfaction targets.
I have also completed training in E-commerce Virtual Assistance, including Shopify, Etsy product listing, and Pinterest marketing, as well as Real Estate administrative support covering CRM workflows, lead management, and property listing assistance.
I am proficient in Salesforce CRM, Google Workspace, Microsoft Office, Asana, Trello, Canva, Zoom, Microsoft Teams, ChatGPT, Grammarly, and Dialpad. I am highly organized, reliable, detail-oriented, and comfortable managing multiple tasks while maintaining accuracy. I have a stable fiber internet connection, backup power, and a dedicated home office for remote work.
I am available for full-time or part-time opportunities and can work AU, US, and UK time zones, including night shifts. I look forward to bringing my customer service, logistics, healthcare support, and administrative experience to a team that values quality, reliability, and continuous learning.
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