IT Professional specializing in AI Automation, Technical Virtual Assistance, Real-Time Analysis, and Workforce Management. I help businesses automate processes, optimize operations, and improve productivity through smart systems and data-driven solutions.
Core Skills:
• AI Automation (Make, n8n, Zapier)
• API Integrations & Webhooks
• AI Chatbots
• GoHighLevel CRM & Marketing Automation
• Google Apps Script & Google Workspace Automation
• Business Process Optimization
• Technical Virtual Assistance
Workforce Management & Real-Time Analysis:
• Real-Time Queue Monitoring
• Intraday Management
• Scheduling & Capacity Planning
• Service Level, AHT, Occupancy & KPI Management
• NICE IEX Workforce Management
• Advanced Excel, Google Sheets & Reporting
• Forecasting & Performance Analysis
Why Work with me?
- Detail-oriented and highly organized
- Strong technical and analytical problem-solving skills
- Experienced in both business automation and contact center operations
- Fast learner with excellent communication skills
- Focused on building efficient systems that save time and improve performance
- Committed to delivering high-quality work on schedule
Whether you need someone to automate your business, manage your CRM, build AI chatbots, optimize workflows, support your Shopify store, or monitor and improve your contact center operations, I'm here to help.
