Former Immigration Specialist and Senior Team Manager with 10+ years of experience in operations, service delivery and global mobility. I've overseen APAC and EMEA immigration operations, led a team of 20-25 associates, and delivered real results -- 38.6% reduction in re-opened cases, 16% improvement in response rates, and a full vendor-to-in-house service transition.
I'm also the person teams turn to when things escalate i.e. complex immigration cases, compliance risks, missed timelines. I handle them calmly, resolve them structurally, and build the guardrails to prevent them from recurring.
I build processes, fix gaps, and keep operations running cleanly across timezones, high-volume workflows and complex escalations. If you need someone who's done it at Amazon scale and can hit the ground running remotely, let's talk.
I'm open to remote roles in operations, management, service delivery, project coordination, immigration support, and customer experience leadership.
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