I’m a healthcare advocate with over six years of experience supporting U.S. healthcare members specifically in United Healthcare Insurance through patient services, benefits coordination, prior authorization, claims processing review and scheduling-related concerns. I’ve worked extensively with elderly and disabled patients, helping them navigate appointments, coverage, and provider information with empathy and accuracy. I also have experience training and supporting teams, which strengthened my attention to detail and communication skills. I’m very comfortable using healthcare systems and tools, handling sensitive information in compliance with HIPAA, and making sure patients feel heard and supported. I’m now looking to bring that experience into a medical virtual assistant role focused on efficient scheduling and patient care.
