I am an IT Service Desk and Technical Support professional with nearly 4 years of experience providing Level 1 technical support and end-user assistance.
I have experience troubleshooting hardware, software, user account, email, application, and network connectivity issues. I am also experienced in handling incidents and service requests, documenting troubleshooting steps and resolutions, escalating complex issues, and providing remote support to end users.
My areas of experience include:
• IT Service Desk / Help Desk Support
• Level 1 Technical Support
• End User Support
• Hardware and Software Troubleshooting
• Windows/Desktop Support
• Microsoft 365 and Email Support
• User Account and Access Support
• Password Reset and Account Lockout Support
• Network and Connectivity Troubleshooting
• Remote Technical Support
• Incident and Service Request Management
• Ticket Documentation and Escalation
In addition to my technical background, I have strong customer service and communication skills. I am comfortable assisting both technical and non-technical users, explaining solutions clearly, and maintaining professionalism when handling technical concerns.
I am currently looking for a long-term remote opportunity in IT Service Desk, Technical Support, Help Desk, or End User Support where I can contribute my experience while continuing to grow my technical skills.
