I am an IT Technical Support Shift Lead with more than two years of hands-on experience supporting users in enterprise and office environments. I troubleshoot Windows 10/11 devices, Microsoft 365 applications, FortiClient VPN connections, printers, software issues, user access concerns, and endpoint incidents through onsite and remote support.
In my current role supporting AXA Philippines, I triage service tickets and priority escalations, coordinate SLA-based resolutions and shift handovers, assist with Active Directory access concerns, and support software deployment and endpoint remediation activities using MECM/SCCM. I also work with Cybereason EDR and Symantec Endpoint Protection and coordinate with security and infrastructure teams regarding non-compliant devices and remediation cases.
My technical experience includes ServiceNow, Active Directory, MECM/SCCM, Microsoft 365, FortiClient VPN, CyberArk/PAM workflows, remote troubleshooting, technical documentation, and basic TCP/IP and network troubleshooting.
I am dependable, organized, and committed to clear communication, accurate documentation, incident ownership, and timely follow-through. I am seeking a full-time remote IT Support, Help Desk, Service Desk, or Endpoint Support role where I can help users remain productive and systems remain secure.
