Experienced customer service professional with 14 years in the banking, credit card, and small business sectors, supporting both consumer and business clients.
Skilled in customer relationship management, account servicing, sales, retention, problem resolution, and de-escalation. Proven track record of consistently achieving customer satisfaction, sales, and performance targets while handling high-volume interactions.
Experienced in supporting clients across diverse financial products, mentoring tea-----------mbers, and delivering solutions that balance customer needs with business objectives.
