Customer-focused professional with over 10 years of experience in customer service, sales, hospitality, and business operations. Experienced in supporting guests and customers across telecommunications, banking, technology, hotel, and short-term rental industries. Skilled in guest relations, reservation management, OTA communication, conflict resolution, team leadership, and operational coordination.
Proficient in Airbnb, -----------, Expedia, Agoda, VRBO, Guesty, Hotel Key, Sabre SynXis, Opera Cloud, Open Hotel, and Choice Advantage. Proven ability to manage guest inquiries, coordinate with housekeeping and maintenance teams, resolve escalations, and deliver exceptional customer experiences.
Known for strong communication skills, attention to detail, problem-solving abilities, and a commitment to helping businesses improve customer satisfaction and operational efficiency.
