IT Support Engineer with 8+ years of experience providing application support, technical troubleshooting, incident management, and enterprise systems support for business-critical applications and end users.
I have extensive experience working in customer-facing support environments, resolving technical issues, managing service requests, creating documentation, and ensuring reliable system performance. My background in enterprise IT has developed strong problem-solving, communication, organization, and multitasking skills that are valuable in remote support and virtual assistance roles.
Core competencies include:
• Technical Support
• Application & SaaS Support
• ServiceNow Ticket Management
• Incident Management & Troubleshooting
• Microsoft 365 Support
• Azure Cloud Services & SAS Key Management
• Blue Yonder Application Support
• User Access Management
• Technical Documentation & Knowledge Base Creation
• Customer & End-User Support
• Email and Ticket-Based Support
• Process Improvement and Issue Resolution
Additionally, I have experience creating short-form video content, editing YouTube Shorts, basic photo editing, Canva design, and social media content creation.
I am seeking remote opportunities where I can leverage my technical expertise, customer support experience, and administrative capabilities as a Technical Virtual Assistant, IT Support Specialist, Application Support Specialist, SaaS Support Specialist, Service Desk Analyst, or Remote Support Professional.
