Results-driven Customer Service and Quality Assurance professional with over 7 years of BPO experience, including 6 years in Quality Assurance and 1 year in Customer Service. Experienced in quality monitoring, compliance auditing, agent coaching, performance analysis, reporting, and process improvement. Supported over 200 customer service representatives through quality evaluations and feedback sessions, maintaining a 90% QA accuracy standard. Certified in Six Sigma White Belt and Yellow Belt methodologies. Seeking to leverage strong analytical, communication, and operational skills in a Customer Service Virtual Assistant, Operations Virtual Assistant, Executive Assistant, or Project Coordination role.
