I am an experienced remote professional with 10 years of BPO experience, including over 5 years in Workforce Management and Real-Time Analysis. I have a strong background in administrative support, reporting, data entry, schedule management, and operations coordination. I am proficient in tools such as Excel, Verint, Genesys, Tableau, Power BI, Slack, and MS Teams. Known for being reliable, organized, and detail-oriented, I work well in fast-paced environments and am committed to delivering accurate, efficient, and high-quality support to both clients and teams.
