Hi! I'm a customer service and e-commerce support specialist with hands-on experience helping online stores keep their customers happy and their operations running smoothly.
Most recently, I worked with an e-commerce/dropshipping brand where I handled 100+ customer inquiries daily through Re:amaze — answering questions about sizing, color, and material with same-day accuracy. I also took ownership of resolving complaints around shipping delays and item issues by following clear SOPs that helped bring ticket volume down. On the operations side, I processed refunds, replacements, and store credits through Shopify, always making sure to use good judgment to avoid unnecessary escalations or chargebacks.
