Hi there! Are backend operations, endless customer support tickets, and messy digital files slowing down your business? Let me handle the operational heavy lifting so you can focus on growth.
I am a corporate-trained Virtual Assistant with over 2 years of experience working for global giants like Amazon and Cognizant. I specialize in keeping e-commerce operations running smoothly, managing customer accounts, resolving logistics/billing bottlenecks, and systemizing digital databases.
Because of my background, I require minimal hand-holding, strictly adhere to data privacy protocols, and know how to talk to customers professionally.
What I Can Do For Your Business:
E-Commerce Customer Support: Efficiently manage customer tickets, resolve order tracking/logistics issues, process refunds/concessions, and handle subscription or payment errors (trained on Amazon’s strict corporate standards).
Back-Office Support & Data Management: Clean up data, maintain business trackers, handle routine administrative workflows, and manage spreadsheets with zero oversight.
Digital Asset & File Organization: Clean up messy Google Drives, organize corporate digital files, convert physical documents to searchable digital data, and build structured, easy-to-navigate storage systems.
Upselling & Basic Marketing: Confidently handle warm leads, explain new product features to customers, and maximize revenue per order (backed by my sales/marketing experience at Dominos).
My Technical Tool Stack: Customer Relationship Management System and Warehouse Management System
Workspace: Google Suite (Docs, Sheets, Drive), Microsoft Office Suite (Teams, Excel, Word, Outlook)
E-Commerce Support (Willing to learn your specific tools): Shopify Backend, Zendesk, Help Scout, Gorgias
I am looking for a long-term full-time or part-time role where I can bring corporate-level dedication to your growing brand. Let’s connect and talk about how I can save you 15+ hours this week!
