Quality and Process Improvement specialist with 15+ years of experience in ISO 9001, aftersales operations, and manufacturing systems. I help businesses improve efficiency, reduce defects and warranty costs, and enhance customer satisfaction through structured problem-solving, strong documentation, and data-driven analysis. Experienced in developing SOPs, QMS documentation, and analyzing operational data to support better decision-making. Reliable, detail-oriented, and focused on delivering measurable results.
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