I am a dedicated and customer-focused professional with over 1 year of outbound sales experience and 5 months of inbound customer service experience in the BPO industry. I have handled customer inquiries, resolved concerns, provided product information, and delivered excellent customer service through phone, chat, and email support. I possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. I am proficient in using customer service tools and CRM platforms, including Genesys and Freshdesk. I am also comfortable working independently in a remote setup and have access to a reliable laptop and stable internet connection. I am currently seeking a remote opportunity in customer support, chat support, email support, or a blended voice and non-voice role where I can contribute my skills, continue learning, and help deliver outstanding customer experiences.
