Results-driven Operations, Customer Success, and Technical Support professional with 15+ years of experience leading customer service, fraud and claims operations, technical support, sales, and business operations across banking, BPO, telecommunications, construction, and real estate industries. Proven leader with experience managing high-performing teams, improving operational efficiency, resolving complex customer issues, and driving revenue growth. Recognized as Wells Fargo Top Banker 2023 and Alorica Top Performing Team Manager. Skilled in customer relationship management (CRM), process improvement, team leadership, performance coaching, fraud prevention, technical troubleshooting, project coordination, and AI productivity tools.
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