Customer Support and Operations professional with over 8 years of experience in customer service, fraud prevention, project support, and account management. Skilled in email, chat, and phone support, client communication, account investigation, and process improvement.

I am a Customer Support and Operations professional with over 8 years of experience supporting customers, financial institutions, and international clients through email, chat, and phone channels.

My background includes customer service, fraud analysis, project implementation support, account management, administrative support, and process coordination. I have experience investigating account issues, resolving customer concerns, managing support tickets, maintaining documentation, and ensuring compliance with established procedures.

Most recently, I worked remotely with a Canadian client through SupportNinja, providing email, chat, and phone support using Zendesk while assisting customers and nonprofit organizations worldwide.

Key Skills:
• Email Support
• Chat Support
• Phone Support
• Zendesk
• Customer Service
• Fraud Analysis & Investigation
• Administrative Support
• Data Entry
• CRM Management
• Project Coordination
• Operations Support
• Microsoft Office & Google Workspace

I am detail-oriented, dependable, and comfortable working independently in remote environments. I am committed to delivering excellent customer experiences while helping businesses operate efficiently and grow.