Results-driven IT Service Desk professional with 4+ years of experience in Level 1 and Level 2 support. Skilled in troubleshooting hardware/software, network, microsoft 365, citrix, rds, vpn issues, managing user accounts, and resolving i----------- using tools like Active Directory, Azure AD, and ServiceNow, Remote destop, intune. Proven ability to deliver efficient technical support via calls, chat, and email while maintaining high service quality and SLA compliance
