I am a Customer Success Manager with experience supporting clients in subscription-based software (AMS) and healthcare services. I work closely with clients to manage their accounts, handle billing and contract changes, and ensure they receive consistent and reliable support. My focus is on building strong client relationships, resolving issues efficiently, and improving overall customer experience.
In addition, I have experience in healthcare insurance support, assisting members with insurance plan changes, eligibility verification, account updates, and coverage-related inquiries. I coordinated with providers and internal teams to ensure accurate information, timely resolutions, and a seamless customer experience.
