Results-driven Customer Service Manager and Special Projects Head with extensive experience in operations management, customer service, project coordination, process improvement, and cross-functional team leadership. Proven track record in managing customer support operations, monitoring KPIs, analyzing performance reports, and implementing strategic initiatives that enhance service quality and operational efficiency.
Experienced in leading special projects from planning through execution, coordinating stakeholders, tracking action items, managing timelines, and ensuring successful project delivery. Skilled in workforce management, reporting and analytics, process optimization, CRM administration, and customer experience management.
Recognized for strong organizational skills, proactive problem-solving, and the ability to manage multiple priorities in fast-paced environments. Adept at collaborating with leadership teams, driving operational improvements, and leveraging technology and AI tools to streamline workflows and support business objectives.
